Our Services
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Before progressing with your order, we will need confirmation that you agree to the terms and conditions of sale. It is strongly recommended that you read this document in full and to keep a copy for your own records.
MiliMili Bridal Ltd agree to complete a sale/order on your behalf under the terms and conditions mentioned below:
You have checked and agree the style, size and colour of the items ordered/reserved are correct.
You agree to items ordered with a 50% non-refundable initial payment. The outstanding balance to be settled 12 weeks after the date of order.
All goods will remain the property of MiliMili Bridal Ltd until full and final payment has been made. No goods are to be removed from the premises until the full and final balance of the order has been settled.
If full payment has not been received within 30 days of the agreed date, full ownership of the goods will revert to MiliMili Bridal Boutique.
All monies are non-refundable and non-transferable to other orders should the customer change their mind or cancel the wedding. As a made-order product, we cannot cancel the dresses so full payment will be required.
We strongly recommend you take out wedding insurance.
Measurements
All gowns are ordered following the manufacturer's size charts with the measurements being taken.
The customer has consulted the size chart and agrees with the size being ordered.
MiliMili Bridal Ltd cannot be held responsible for any changes in measurements which may occur to the customer’s body, shape, width, size or height. This includes pregnancy, post-pregnancy and surgery.
MiliMili Bridal Ltd cannot be held responsible for any measurements supplied by the customer (e.g over the telephone, email, text message etc)
Exact colour shades or fabric designs on trims including lace cannot always be guaranteed with material/fabric swatches used for guide only. All goods are subject to slight dye variations in manufacturing, this is outside of MiliMili Bridal Ltd’s control.
Alteration charges are not included in the purchase price and must be paid for separately. Alterations should be expected as standard.
Any alteration cost provided at the time of purchase is an estimate. The seamstress will provide you with the price to be paid once she has seen you in your dress and assessed what work needs completing.
Alterations are carried out by an independent seamstress, she is not an employee of MiliMili Bridal Ltd. Brides are not obliged to use the seamstress and we cannot be held responsible for any work undertaken.
Goods Delivery
Standard deliveries are 12-24 weeks from the date of ordering unless we are waiting on final measurements or if that customer has specified a later delivery date agreed at the time of ordering. Wedding gowns can take up to 10 months to arrive in store, however, they may arrive sooner. If we are waiting for final measurements from you, it is your responsibility to give us sufficient time to order your goods. We cannot be held responsible for late measurements.
It is the customer's responsibility to give the correct wear dates, or if getting married outside of the UK to ensure we are given the correct departure dates to ensure your goods arrive on time.
Short notice or rush orders may be possible at the discretion of management and the designer/manufacturer. Any additional costs in securing an earlier delivery date remains the sole responsibility of the customer.
MiliMili Bridal Ltd is not responsible for incorrect dates given by the customer at the time of ordering.
MiliMili Bridal Ltd is not responsible or liable for colours, fabrics and styles that we do not hold in store if the customer is not happy with them on their arrival in store.
Goods Arrival/Collection
Customers will be notified when their order has arrived in the boutique by email, letter, telephone or text message.
Any late payments will incur a £10 per week late fee. If after 30 days the balance has not been paid, all goods will revert back to the property of MiliMili Bridal Ltd and all part payments forfeited.
MiliMili Bridal strongly advises that make up/fake tan is not worn at any of your dress fittings. If you decide to wear make up, MiliMili Bridal cannot be held responsible if this marks your dress.
MiliMili Bridal Ltd cannot be held liable for the damage or loss of goods once the customer has taken them away from the premises.
Sale/Discounted Stock
Sale items are either ex showroom stock or discounted samples and are NOT SOLD AS PERFECT. The customer has examined these items at the time of sale and are willing to accept these defects.
The items are sold as seen and cannot be returned/cancelled once purchased.
All monies are non-refundable and non-transferrable to other orders.
This contract shall be subject to English Law and the jurisdiction of the English and Wales Courts. The terms and conditions of this agreement do not affect your statutory rights and they remain unaffected.
I agree to the above terms and conditions. I confirm that the measurements taken will be used for my chosen order and confirm that I agree to the balance owing. I have been informed and agree to any additional surcharges which may apply to the order.
SAMPLE SALE DRESSES
MiliMili Bridal Ltd agree to complete a sale/order on your behalf under the terms and conditions mentioned below:
You have checked and agree the style, size and colour of the items ordered/reserved are correct.
If a payment plan has been agreed, you agree payments will be paid as set out in the plan within the agreed time. Failure to maintain regular payments will cancel this agreement and all outstanding balances will become due for immediate settlement. Payments made via payment plans are also non refundable.
All goods will remain the property of MiliMili Bridal Ltd until full and final payment has been made. No goods are to be removed from the premises until the full and final balance of the order has been settled.
If full payment has not been received within 30 days of the agreed date, all goods will revert back to the property of MiliMili Bridal Ltd and all previous/ part payments forfeited.
All monies are non-refundable and non-transferrable to other orders should the customer change their mind or cancel the wedding.
MiliMili Bridal Ltd cannot be held responsible for any changes in measurements which may occur to the customer’s body, shape, width, size or height. This includes pregnancy, post pregnancy and surgery.
MiliMili Bridal Ltd cannot be held responsible for any measurements supplied by the customer (e.g over the telephone, email, text message etc)
Exact colour shades or fabric designs on trims including lace cannot always be guaranteed with material/fabric swatches used for guide only. All goods are subject to slight dye variations in manufacturing, this is outside of MiliMili Bridal Ltd’s control.
Alteration charges are not included in the purchase price and must be paid for separately. Alterations should be expected as the dresses are not made to measure.
Any alteration cost provided at the time of purchase is an estimate. The seamstress will provide you with the price to be paid once she has seen you in your dress and assessed what work needs completing.
MiliMili Bridal strongly advises that make up/fake tan is not worn at any of your dress fittings. If you decide to wear make up, MiliMili Bridal cannot be held responsible if this marks your dress.
MiliMili Bridal Ltd cannot be held liable for the damage or loss of goods once the customer has taken them away from the premises.
Sale items are either ex showroom stock or discounted samples and are NOT SOLD AS PERFECT. The customer has examined these items at the time of sale and are willing to accept these defects.
The items are sold as seen and cannot be returned/cancelled once purchased.
All monies are non-refundable and non-transferrable to other orders.
BRIDESMAIDS
MiliMili Bridal Ltd agree to complete a sale/order on your behalf under the terms and conditions mentioned below:
You have checked and agree the style, size and colour of the items ordered/reserved are correct.
Full payment is required at time of order.
All goods will remain the property of MiliMili Bridal Ltd until full and final payment has been made. No goods are to be removed from the premises until the full and final balance of the order has been settled.
All monies are non-refundable and non-transferable to other orders should the customer change their mind or cancel the wedding.
Exchanges can only be made for a different size of the same item, within 7 days of dress delivery. We kindly ask that the dresses are returned to us in their original condition - new and unused. Items may not be refundable if they are not returned in the same condition they were delivered in. Please note, this means no make up, fake tan, deodorant marks, accidental spills or snags. Any postage costs incurred from exchanging the dress will need to be paid for by the customer.
Alteration charges are not included in the purchase price and must be paid for separately.
ACCESSORIES
MiliMili Bridal Ltd agree to complete a sale/order on your behalf under the terms and conditions mentioned below. Signing this agreement is deemed acceptance of these terms and conditions:
You have checked and agree the style, size and colour of the items ordered/reserved are correct.
All monies are non refundable and non-transferrable to other orders should the customer change their mind or cancel the wedding
Standard delivery is between 4 and 12 weeks, however can arrive earlier/later depending on designer stock levels.
Exact colour shades or fabric designs on trims including lace cannot always be guaranteed with swatches used for guide only. All goods are subject to slight dye variations in manufacture, this is out of MiliMili Bridals control.
Sale items are either ex showroom stock or discounted samples and are not sold as perfect. The customer has examined these at the point of sale and are wiling to accept these defects.
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UK Delivery Charges
Accessories £3.95
Sample sale dresses £25.00
International Delivery Charges
Please contact us for a quote.
Returns
If you are unhappy with your online purchase, you can return/exchange your item to us within 14 days of receipt. A return request is to be sent to enquiries@milimili.co.uk.Items are to be returned in original packaging and in resalable condition – if the piece is returned faulty, damaged or unsellable upon inspection then the refund could risk being denied. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
To return your product, you should mail your product to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are returning items of high value, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. f you are approved, then your refund will be processed, and a credit will be applied to your original method of payment within 10 days.
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This privacy policy sets out how MiliMili Bridal uses and protects any data that you provide. This policy may be updated at any time, so please check back regularly to ensure that you are satisfied with any changes.
The data controller Your data is managed by MiliMili Bridal. MiliMili Bridal is committed to protecting the rights of individuals in line with the data protection act 1998 (DPA) and the new general data protection regulation (GDPR).
Contact The company details are as follows:
Name: MiliMili BridalAddress: 58 Rebow House, Head Street, Colchester, Essex, CO1 1PB
Company number: 07936041
Any issue relating to your data should be sent to enquiries@milimili.co.uk
Consent
When you provide your personal information to complete an enquiry you consent to the collection of your data, and the usage of it for your that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your expressed consent which will require you to opt-in via email.
You may withdraw your consent or access your data at any time, either by contacting us on enquiries@milimili.co.uk or using the unsubscribe link on any of our marketing materials.
What we collect
We may collect, but are not limited to collecting, the following information:
- Your full name
- Contact information including email address and phone number
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer experience such as wedding date, venue etcWhy we collect this data
We require this information to provide you with a satisfactory customer experience, particularly for the following purposes;
- Management of your enquiry or booking
- For mailing list subscribers, as well as our monthly newsletter we may also send occasional promotional emails about new products, special offers or other information which we think you may find useful or interesting
- We may occasionally use the data for targeted social media advertising
- We may use the information to improve our product offerings and services
- We may use the information to customise www.milimili.co.uk according to your interestsHow long will we keep your data Mailing list data is stored indefinitely. Enquiries, orders and customer data will only be kept until no longer relevant; usually for a maximum of 6 months following the date of your wedding or event. When your booking comes to an end, you will be given the opportunity to opt-in to stay in touch.
Security All data collected is stored on password protected devices for security purposes and will never been shared with any third parties. Mailing list data is stored and managed using Mailchimp. MiliMili Bridal promises to safeguard and secure the information collected to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
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Links MiliMili Bridal are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Analytics Our website uses Google Analytics to help us track who visits our site and the content enclosed, allowing us to update and improve the user experience.
Comments and content Upon posting comments or content on www.milimili.co.uk, you should be aware that any personal information you choose to provide there may be read, collected, or used by other users of the luxebride.co.uk, as well as other third parties. We are not responsible for the information you choose to submit in these forums. We cannot guarantee that other users have not made copies of and/or will not use such information outside of www.milimili.co.uk. We are not responsible for information you choose to post on www.milimili.co.uk.
Cookies Like most websites, www.milimili.co.uk uses small bits of data called cookies stored on users' computers to simulate a continuous connection. Cookies 'remember' information about your preferences and passwords and allow you to move within www.milimili.co.uk without reintroducing yourself within each browser session. Disabling cookies does not prevent you from accessing milimili.co.uk, but some features may be degraded.
Social Media www.milimili.co.uk includes links to various social media sites including, but not limited to Facebook, and Instagram, YouTube and Twitter. When you interact with these platforms, any information you provide is publicly viewable outside of luxebride.co.uk. Each social media platform has its own privacy policies which you should be aware of. If you do not wish for this information to be disclosed on these platforms, then you should not use these tools. We are not responsible for information you choose to post outside of milimili.co.uk.